FAQs

Frequently Asked Questions (FAQ)

📦 MOQ, Payments & Pricing

  • Our MOQ is 1 × 40Ft container or 20 pieces per item
  • Mixed containers are permitted, you can combine different items within the same shipment
  • 50% upfront / 50% upon shipment
  • Payment via Telegraphic Transfer (TT) or Letter of Credit (L/C)
  • For L/C: Irrevocable Letter of Credit at Sight, drawn upon shipment
  • Incoterms available: EXW, FOB, CIF, or CNF — by mutual agreement
  • Yes, and we strongly encourage it. Sampling is a critical step to ensure every detail is aligned before committing to full production
  • Sample production takes 3–4 weeks and is billed at 2.5× the standard unit cost, covering R&D, production planning, and dedicated sample maker setup
  • This cost is fully credited against your first full production order

We are always open to finding the right number for a long-term partnership. Pricing is influenced by two key variables:

  • Target price: If you share your target price per item, our team will review where adjustments are possible without compromising the quality your collection demands
  • Order quantity: Our quotes are typically based on 20 pieces per item. Increasing the quantity reduces per-unit overhead and setup costs, giving us meaningful room to improve pricing. The more volume we share, the more competitive we can be

We never cut quality to cut cost. But we will always find the most efficient path to your number when the conditions allow it

⏱️ Production Timeframes & Shipment

We handle everything from one-off designs to multiple hundreds, taking your project from ‘Sign Off’ to the ‘Factory Door’

Our timeframes include material allocation, sample construction, building the furniture, finishing, and packaging

This depends on whether it is a first production run or a repeat order:

  • First production run: 12 weeks is required. This covers technical drawing preparation, your approval sign-off, and full production planning and setup for the first batch, steps that cannot be compressed without risking quality or accuracy
  • Repeat orders (same pieces): Lead time reduces to 8–10 weeks, as drawings are already approved and production setup is established

We are transparent about this distinction upfront so your project timelines are planned accurately from day one

  • Air freight: 3–7 days
  • Ocean freight: 4–6 weeks (depending on destination and situation)
  • Shipping on time is vital to MI, and we collaborate closely to meet all agreed-upon schedules
  • In the event of unforeseen circumstances and container delays, we keep all parties strictly informed
  • We will contact you to arrange for shipment when your order is ready to ship
📐 Materials & Customization

  • First-Grade Mahogany: structurally and tonally equivalent to Walnut
  • First-Grade Mindi: carries the character of European Oak; Indonesian Oak equivalent
  • Premium Teak: Specialized applications especially outdoor with rich of natural oil and highest durability
  • Engineered options: MDF, plywood, veneers (project-dependent)
  • White Oak Veneer is applied with a Mindi Wood for Oak Equivalent
  • Walnut Veneer is paired with a Mahogany Wood for Walnut Equivalent

These combinations ensure dimensional stability while achieving the premium aesthetic of European hardwoods

  • Material selection always follows design intent and end-use performance
  • We ask about the item’s final location, climate conditions, indoor vs. outdoor setting, wet vs. dry environment, and any specific handling or fitting requirements
  • Once we understand the context, our engineering team reviews the client’s design references and technical drawings to advise on the best material and construction approach, ensuring what is specified is not only aesthetically right, but structurally sound and manufacturable to the standard the project demands
  • MI standard specs include: Solid hardwoods on all exposed surfaces, Tongue & Groove (T&G) joinery, glued and doweled joints, gliders, floor levelers, and heat-resistant top surfaces
  • We also accommodate Customer Own Material (COM), local match fixtures, specific fittings, and custom fabrics
🪵 Wood Drying & Climate Performance

  • We use Boiler + Chamber Kiln Drying with a target Moisture Content (MC) of 8–10%
  • Duration: 2–4 weeks depending on timber thickness, thicker timber requires longer drying
  • All furniture is conditioned in our dedicated dehumidifier room for post-production furniture to maintain MC below 12% critical during the rainy season when wood naturally absorbs humidity
  • Before a container is sealed, MC is locked at 10–12%
  • After shipping to low-humidity destinations, the MC stabilizes due to properly dried wood and sound construction
  • For paneling specifically, we use a solid wood frame + plywood veneer construction inherently stable and engineered against wood movement
  • We have successfully delivered projects to low-humidity environments including a Ski Resort in the Chicago area
🪚 QA, QC & Warranty

  1. QC checkpoints at every production phase
  2. Multiple early intervention points
  3. Immediate identification and correction of deviations
  4. QC inspectors empowered with absolute authority, can halt production at any stage
  5. Production stop authority if standards are not met
  6. Proactive approach prevents small errors from compounding
  7. Only flawlessly executed pieces receive export approval
  1. Raw Material Inspection
  2. Component Preparation Control
  3. Assembly & Furniture Strength
  4. Sanding & Surface
  5. Finishing & Uniformity
  6. Hardware & Fitting
  7. Pre-Shipment MC & Packaging 

Our manufacturer defect claim rate is below 0.1%. If a defect is confirmed, we replace the same product in the next shipment at no cost

  • Yes. Strict inspections take place before packing every piece. In the event of damage upon arrival, photographic evidence is requested
  • We also proactively include touch-up kits inside every container to address any minor transit marks
  • All MI furniture is handmade and hand-finished
  • Wood grains, veneers, and natural hardware vary in patterns and color these are features, not flaws
  • They are what make each piece genuinely unique in a world of mass-produced conformity.
  • Note: all painted surfaces are strictly color-matched against approved samples using color metering
🚢 Compliance & Customs

  • No. We hold mandatory SVLK (Sistem Verifikasi Legalitas Kayu) / V-Legal certification, guaranteeing all timber is legally and sustainably sourced
  • This fully aligns with the European Union Timber Regulation (EUTR), granting unrestricted market entry and eliminating complex due diligence burdens
  • SVLK Indonesian Timber Legality Verification
  • V-Legal Certificates issued per shipment, with full chain-of-custody documentation
  • EUTR Compliance European Union Timber Regulation
  • ISPM-15 compliant export packaging

If your market, retailer, or project requires additional certifications such as FSC, ISO, or any destination-specific compliance documentation, please let us know. We will review the requirements and work with you to ensure the necessary documentation is in place before shipment

🤝 Partnership & Transparency

  • Never. All production is executed in our own 12,500 m² facility by our full-time team
  • Yes. Facility visits are available for qualified prospects. You can also take a virtual factory tour at any time from our website
  • We can guide you to show our factory with video call conference too see our process in real-time
  • Absolutely. Confidentiality and full IP protection are core to our Code of Conduct in NDA
  • Under OEM, the client retains 100% IP ownership. Under JDM, IP is shared by mutual agreement
  • Hospitality: 3–5 star hotels & resorts, F&B outlets, FF&E procurement, bespoke renovation projects
  • Retail & Wholesale: global furniture retailers, distributors, luxury brands, seasonal collections, full collection rollouts

Reach out to us directly, our representative will respond promptly to understand your project needs and share the most relevant materials: